Frequently Asked
Questions
Discover answers to commonly asked questions about our products, services, and policies in our concise FAQs section, designed to address your inquiries quickly and efficiently.
Our FAQs
Frequently Asked Questions
Easily find solutions to your queries in our comprehensive FAQs section.
HOW CAN I FIND THE STATUS OF MY ORDER?
Your tracking will update 24 hours after the order has been shipped. If you’re not able to locate this information or if you have any issues, please email us at info@goodbrandsusa.com if you need further assistance.
WHERE CAN I TRACK MY ORDER?
Once your order has been placed, we typically process orders for 1-2 business days. Once an order ships, you’ll receive an email with the tracking information. Please note, your tracking number may not update for 48 hours while it’s on the way to the courier.
HOW DO I CHANGE OR CANCEL MY ORDER?
We begin processing your order when you place your order. Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. Once you’ve received your package and wish to return it, please let us know by messaging info@goodbrandsusa.com
I TYPED IN MY WRONG ADDRESS. CAN I CHANGE IT?
We begin processing your order as soon as it’s received. Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. Please email info@goodbrandsusa.com for further assistance.
THERE IS AN ISSUE WITH MY ORDER I JUST RECEIVED. WHAT SHOULD I DO?
We’d love to make this right. Please contact our support team at info@goodbrandsusa.com with details of the issue and picture (if applicable) so we can further assist you.
MY ORDER IS MISSING AN ITEM, WHAT SHOULD I DO?
Please contact our support team at info@goodbrandsusa.com with details of the issue and pictures or screenshots (if applicable) so we can further assist you.
MY ORDER ITEM(S) ARRIVED DAMAGED, WHAT SHOULD I DO?
Please contact our support team at info@goodbrandsusa.com with details of the issue and pictures or screenshots (if applicable) so we can further assist you.