At GoodBrand USA, we value your satisfaction and strive to ensure a hassle-free shopping experience. Please take a moment to familiarize yourself with our refund and returns policy outlined below.

Duration of Policy: Our refund and returns policy lasts for a period of 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility for Returns: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain items are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and downloadable software products.

Non-Returnable Items: In addition to the aforementioned exempt items, the following items are also non-returnable:

• Gift cards
• Some health and personal care items

Receipt or Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please ensure to retain your receipt as it will be needed for processing your return.

Return Process: Please do not send your purchase back to the manufacturer. To initiate a return, please contact our customer service team with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Process: If your return is approved, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. Late or missing refunds should be addressed by first checking your bank account, then contacting your credit card company, and finally contacting your bank if necessary. If you have followed these steps and still have not received your refund, please contact us at at email.

Sale Items: Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at email for further instructions.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased, the refund will be issued to the original payment method.

Shipping Returns: To return your product, please mail it to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need Help? If you have any questions or concerns regarding refunds and returns, please don’t hesitate to contact us at email. Our dedicated customer service team is here to assist you.